Frequently Asked Questions

The Army Credentialing Assistance Program is available nationwide as of January 2020.

All necessary books, supplies, and associated materials required for an approved training course. Funding is provided for courses leading to an industry-recognized credential, those of which can be found on the Army COOL website.

Soldiers with questions about the CA program and eligibility should contact their servicing Army education center/office. You can find a list of centers/offices at the GoArmyEd Education Center or visit www.cool.army.mil.

Eligible soldiers must: meet basic Federal Tuition Assistance eligibility requirements, cannot be flagged under provisions of AR 600-8-2, cannot be a contracted ROTC scholarship cadet or Green to Gold ROTC program cadet, and must have enough service time remaining to complete the credential before separating from the Army.

A student will attempt to resolve a grievance with the person involved. If a student is unable to resolve the grievance with the person involved, it should be submitted in writing to that person’s supervisor. If the grievance is still unresolved after two days, the student should submit a written summary to grievance@protrain.edu. A meeting will be set up to include the student, person involved, and someone from the executive leadership team. Every effort will be made to resolve the grievance at this point. Students that have addressed their concern to the executive leadership team and have not reached their desired outcome, or have an issue directly related to the executive leadership team the student will be referred to file a formal complaint with a higher governing authority. ProTrain is accredited by Middle States Association Commissions on Elementary and Secondary Schools and must have a procedure and operational plan for handling student complaints. The student may also consider contacting he school’s accreditor. Middle States Association Commissions on Elementary and Secondary Schools 3624 Market Street, 2 West Philadelphia, PA 19104 Main Telephone Number: 267-284-5000 Email: info@msa-cess.org State Complaint Information Students in certificate programs have a right to file complaints with the North Carolina Community College System (NCCCS): North Carolina Community College System 5026 Mail Service Center Raleigh, NC 27699-5026 (919)733-7051 For more information, send an email to: studentcomplaint@northcarolina.edu

Completion Rate data is from the past two years and excludes learners who dropped or withdrew from their program. Data only includes learners who completed at least 50% or more of their program. The completion rate based on students who have progressed through at least half of the program is a benchmark used by several content providers. It distinguishes the success of students who demonstrated a personal investment in their course of study.